Colloco Terms & Conditions
All colours are reproduced as accurately on the screen as possible but the actual colour may vary. Any sizes, weights or other dimensions of the products are approximate.
The information contained in this website is for general information purposes only. The information is provided by Colloco Homeware & Gifts and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Colloco Homeware & Gifts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Colloco Homeware & Gifts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
A variety of shipping options are available to you when you checkout.
United Kingdom (including Northern Ireland, Highlands & Islands), Isle of Man and Channel Islands:
- Shipping is free on orders over £30 delivered to a UK / British Islands address
- Shipping for orders less than £30 costs just £1.95 delivered to a UK / British Islands address
- Economy delivery – your order will be dispatched within 1-2 working days on a 3-5 working day service. Typically your order will be delivered within 4-7 working days
- Standard Shipping £3.95 – Orders received before 2pm will be dispatched within 48 hours on a 1-2 day service
- Express 24 Hour Shipping £5.95 – Orders received before 2pm will be dispatched same day on an overnight weekday service by Courier or Royal Mail Special Delivery. Please note this does not include Saturday Delivery
We do not currently ship to addresses outside of the United Kingdom or British Islands.
You will be sent an email confirming that your order has been dispatched and the service used, please allow 14 days from confirmation of order dispatch for economy delivery before contacting us with any queries regarding delivery.
Wherever possible we use recycled packaging materials and biodegradable void fill. This allows us to keep our postage prices as low as possible and contributes towards free P&P.
Should an item be out of stock we will contact you with an estimated delivery date and give you the option to cancel the order or choose an alternative item.
All prices are quoted in pounds sterling (£) and are inclusive of VAT at the appropriate rate. Postage and Packing where applicable is an additional cost. If the price quoted is lower than the actual sale price we will adjust your invoice accordingly. If the correct price is higher than the quoted price we will contact you with the correct price and you have the option to cancel the order or complete it at the higher price.
When you have completed your order you will be sent an email confirming the details of your purchase. Your order represents an offer by you to purchase from us. Please carefully check the email and notify us straight away of any errors (you can contact us via our contact page here). When your goods have been dispatched you will be sent an email to confirm this. It is only then that we accept your offer and a contract is formed which we are bound to fulfil.
Returns & Damaged Goods
If you receive damaged goods please contacts us as soon as possible through our return form
If your goods are not damaged but you are unhappy in any way with your order when you receive it you can return it to Colloco, unused and in its original packaging within 10 days for a full refund (not including postage & packing if paid). Please complete the short form on our returns page here and you will be emailed an return authorisation code. Please note that return postage is at the cost of the purchaser unless the goods are damaged or faulty. We recommend that you use recorded post and the item is insured for its full replacement value.
This does not affect your statutory right to a 7 working day period to return your goods from when you receive them.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. Click Here for more information.
Credit Card Security
All credit card transactions are conducted on the secure site of Google Checkout or PayPal. They are fully encrypted 128 bit secure socket layer (SSL) site.
No card details are held on our own site or seen by anybody at Colloco.
Colloco Homeware & Gifts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Colloco Homeware & Gifts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2011.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us from our contact page here
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Colloco Homeware & Gifts, 5-7 Sheepmarket, Leek, Staffordshire, ST13 5HN.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
All purchases from Colloco Homeware & Gifts are governed by English Law.
Your statutory rights are not affected.
This website and its content is copyright of Colloco Homeware & Gifts – © Colloco Homeware & Gifts 2009 – Present date. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
We can be contacted by any of the methods below if you would like to ask us any questions:
Colloco Homeware & Gifts
telephone: 01538 382615